Press Releases
Metrics Dashboard Lets Agents Monitor Their Performance in Real-time
“How many sales have I made today? Can I spend extra time with this customer or do I have to complete this call as soon
December 12, 2014
“How many sales have I made today? Can I spend extra time with this customer or do I have to complete this call as soon
An E-mail Channel and Screen Recording lead a long list of exciting new functionality Bright Pattern introduces with the latest version of their Bright Pattern™ multi-media contact center platform
Bright Pattern is rolling out video channel for sales and customer service as part of Rich Contact Experience functionality (combination of media channels over a single customer connection) in Bright Pattern cloud contact center platform