Improve your service management ROI with an Omnichannel Communication Interaction Platform for digital transformation, AI-powered automation, and remote service desk capabilities
Bright Pattern launches most robust Microsoft integration in the industry to help connect remote teams and knowledge workers to improve employee productivity and bring the entire company together to improve the customer experience
Regional property insurance company extends contact center technology beyond the contact center to every employee to provide help when disaster strikes
Bright Pattern, leading provider of AI-powered cloud contact center software, recognized by Frost & Sullivan for growth and innovation
Bright Pattern replaces top cloud contact vendor with significantly better ease of use, agent experience, agent productivity, omnichannel reporting, omnichannel quality management, and reliability
In line with recent research from McKinsey and IBM, Bright Pattern sees companies finding smarter ways to operate, increasing digital and mobile channel adoption
Bright Pattern, leading provider of AI-powered cloud contact center software, recognized by Frost & Sullivan for innovation in Omnichannel, AI, and IT Service Management functionality
Leading car manufacturers in North America, Europe, Asia, and Latin America have deployed Bright Pattern’s cloud omnichannel contact center software to power and improve customer service, sales, and marketing
Bright Pattern continues growth in EMEA as advisory board member and chairperson for the contact center industry’s largest customer contact event series at Customer Contact Week (CCW) Europe
