SAN BRUNO, CA (PRWEB) September 02, 2014
Today, Bright Pattern and TopLine announced a joint program to offer an affordable, hassle-free contact center solution to residents of TopLine, the 40,000-square-foot accelerator focused on scale and located in the East Bay. This unique co-working space sits on the shore of Marina Bay in Point Richmond, California – a mere two-minute drive from the future home ofLawrence Berkeley National Lab’s second campus.
Through the program, TopLine resident companies will have access to Bright Pattern, Bright Pattern’s next generation cloud contact center solution. Specifically, Bright Pattern’s Rich Contact Experience feature suite and mobile customer care capabilities can be easily integrated into any mobile app developed by TopLine residents.
For example, an app may have a built-in ‘Help’ button that instantly connects the user to the customer care center. Thus, even before presenting the call to an agent, the contact center can effortlessly segment and identify the caller to determine the appropriate routing.
As maturing companies hit the high-growth inflection point, they need to increase investment in customer care. In addition to providing access to the Bright Pattern application platform, TopLine will support its residents with a shared customer service center built on Bright Pattern. It’s a win-win-win scenario for Bright Pattern, TopLine, and resident high-growth companies.
Allan Young, a founder of TopLine, stated, “Bright Pattern is setting the future direction for cloud contact center solutions, and particularly for mobile customer care. They have developed elegant solutions to respond to the shift in how consumers integrate with brands.”
Having re-imagined the contact center from the ground up, the Bright Pattern team is accustomed to upending conventional thinking and starting anew.
“It’s only natural to pair the most innovative contact center solution with the leading innovation center in the Bay area,” said Konstantin Kishinsky, CEO of Bright Pattern. “We’re excited to work with Allan and looking forward to seeing the direction that TopLine companies take with our Rich Contact Experience platform.”
Bright Pattern’s cloud contact center platform—with the Rich Contact Experience mobile customer care feature suite— is designed and well-suited for mission-critical inbound customer care environments. The conflict between lowering costs and improving customer experience has finally been resolved!
Mr. Young previously founded Runway, the highly successful San Francisco incubator housing almost 100 early stage companies. TopLine, on the other hand, has more space and fewer companies, as the residents are expected to stay longer and grow larger before graduating to their own space.
About Bright Pattern
Say goodbye to overly complex and costly contact center infrastructure. Bright Pattern offers the next generation of cloud contact center and customer experience management solutions. With flip-the-switch activation, you can deploy in days and make changes in minutes. As a multichannel, unified, fully featured solution, our Bright Pattern™ platform helps you manage the complete life cycle of customer experience. Architected from the ground up as a cloud-based service, Bright Pattern offers the right blend of enterprise-grade functionality, reliability, and scalability not otherwise available in the industry.