SAN FRANCISCO, Calif. – 3 September 2024
As contact centers increasingly migrate to the cloud, a significant portion of the market remains committed to on-premises or private cloud solutions. While the cloud offers scalability, flexibility, and cost efficiency, many companies continue to favor on-premises deployments for several reasons, including data sovereignty, security, legacy system integration, and substantial investments in existing infrastructure.
Data sovereignty and security are key factors for businesses in regulated industries, such as finance and healthcare, where sensitive information must be protected and compliance with regulations, like GDPR or local laws in China, is essential. On-premises solutions provide companies with full control over their data, ensuring they meet regulatory requirements and safeguard customer information. Additionally, businesses with complex legacy systems may find migrating to the cloud disruptive and costly, leading them to stick with their on-premises infrastructure.
For organizations hesitant to leave behind their significant infrastructure investments, providers like Bright Pattern offer flexible solutions that support both on-premises and cloud environments. These modern solutions allow businesses to transition gradually while maintaining operational continuity and efficiency. Bright Pattern’s single-platform approach enables customers to avoid the complexity of supporting multiple platforms, addressing the need for modern functionality alongside legacy systems.