Our cloud contact center solution increases customer satisfaction and call center productivity. It’s simply the best customer-service software for enterprise companies
Intelligently route calls with IVR and ACD, launch campaigns with predictive and progressive dialers, and be omnichannel with social, mobile, email, and chat
High-quality calls and innovative messaging enable rich conversations. Simultaneously talk on the phone, video chat, message, text, and exchange photos and files
[ultimate_heading main_heading=”AI AND BOTS” heading_tag=”h3″ spacer=”icon_only” spacer_position=”middle” icon=”Defaults-group users” icon_size=”32″ icon_color=”#ff9900″ main_heading_margin=”margin-bottom:10px;” sub_heading_margin=”margin-top:10px;margin-bottom:20px;” sub_heading_style=”font-weight:bold;” main_heading_style=”font-weight:bold;”]Advanced self service & customer insights[/ultimate_heading]
Chatbots, Natural Language Understanding, voice transcription, AI assistance, and other cognitive technologies are built-in and integrated from partners
Our vast integration network includes leading CRMs, social messengers, and databases, so you can work seamlessly with customer data across all systems and apps
[ultimate_heading main_heading=”BUILT FOR CLOUD” heading_tag=”h3″ spacer=”icon_only” spacer_position=”middle” icon=”Defaults-cloud” icon_size=”32″ icon_color=”#ff9900″ main_heading_style=”font-weight:bold;” main_heading_margin=”margin-bottom:10px;” sub_heading_margin=”margin-top:10px;margin-bottom:20px;” sub_heading_style=”font-weight:bold;”]Scalable, easy to deploy, & cost effective[/ultimate_heading]
Whether you have 5 or 10,000 agent seats, enjoy nondisruptive maintenance and on-the-fly upgrades, enterprise global deployments, and more, from any cloud
[ultimate_heading main_heading=”EXPLORE ALL FEATURES OF BRIGHT PATTERN CONTACT CENTER SOFTWARE” main_heading_color=”#ffffff” alignment=”left” main_heading_style=”font-weight:bold;” main_heading_margin=”margin-bottom:32px;”][/ultimate_heading]
We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s cloud contact center solution help you change the pattern of customer service.
USE THE CHANNELS YOUR CUSTOMER CHOOSE
CALL CENTER SOFTWARE BRIGHT PATTERN
BLENDED OMNICHANNEL COMMUNICATIONS
Choose channels in any combination for effective communication. Chat while on a call. Receive pictures from mobile devices while chatting. Override email with a phone call. Easy productivity
[info_circle edge_radius=”100″ start_degree=”90″ eg_padding=”70″ icon_size=”48″ img_icon_size=”32″ content_icon_size=”32″ eg_br_style=”dotted” eg_br_width=”1″ eg_border_color=”#676c7b” cn_br_style=”solid” cn_br_width=”1″ cn_border_color=”#676c7b” auto_slide=”on” auto_slide_duration=”2.5″ highlight_style=”info-circle-pop” responsive_breakpoint=”800″ title_font_style=”font-weight:bold;”][info_circle_item info_title=”VOICE CALLS” info_icon=”Defaults-phone” icon_bg_color=”#ffffff” icon_color=”#676c7b” ilink=”|||”]IVR, ACD queuing, Multi-Skill Routing, Predictive, and Preview Dialer[/info_circle_item][info_circle_item info_title=”E-MAIL” info_icon=”Defaults-envelope” icon_bg_color=”#ffffff” icon_color=”#676c7b” ilink=”|||”]Skills-based email distribution or pull from a shared queue. Knowledge Base[/info_circle_item][info_circle_item info_title=”SMS” info_icon=”icomoon-wp-textsms” icon_bg_color=”#ffffff” icon_color=”#676c7b” ilink=”|||”]Convenience, ubiquity, privacy, records. Post-transactional surveys[/info_circle_item][info_circle_item info_title=”MESSENGERS” info_icon=”Defaults-group users” icon_bg_color=”#ffffff” icon_color=”#676c7b” ilink=”|||”]Rich communication. Positive identification. Customer convenience[/info_circle_item][info_circle_item info_title=”LIVE WEB CHAT” info_icon=”WP-whatever-bubbles4″ icon_bg_color=”#ffffff” icon_color=”#676c7b” ilink=”|||”]Rich communication from a web page[/info_circle_item][info_circle_item info_title=”VIDEO CALLS” info_icon=”Defaults-video-camera” icon_bg_color=”#ffffff” icon_color=”#676c7b” ilink=”|||”]Build trust with video[/info_circle_item][info_circle_item info_title=”IN-APP SUPPORT” info_icon=”Defaults-mobile mobile-phone” icon_bg_color=”#ffffff” icon_color=”#676c7b” ilink=”|||”]Positive identification. Full user profile data. Easy 1-button contact[/info_circle_item][/info_circle]
Our cloud contact center software simplifies omnichannel customer service for customers, agents, and contact center managers. Talk to customers on multiple communications channels concurrently, exchanging photos, videos, and files. Build meaningful conversations across phone calls, chats, emails, SMS/text messages, and social messengers
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[ultimate_img_separator animation=”No Animation” animation_duration=”3″ animation_delay=”0″ animation_iteration_count=”1″ img_separator=”id^58774|url^https://www.brightpattern.com/wp-content/uploads/2018/04/contact-center-software.png|caption^null|alt^null|title^contact-center-software|description^null” img_separator_width=”desktop:1000px;tablet:1000px;tablet_portrait:750px;mobile_landscape:500px;mobile:300px;” img_separator_gutter=”40″][ultimate_heading main_heading=”CLEAN, HELPFUL AGENT WORKPLACE” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” main_heading_style=”font-weight:bold;” main_heading_margin=”margin-top:30%;margin-bottom:10px;” sub_heading_margin=”margin-top:10px;margin-bottom:32px;”]Built for speed and intuitive switching between channels, our Agent Desktop displays all omnichannel customer interactions together as conversations, in their context, linking those conversations to multi-sourced customer data[/ultimate_heading][ultimate_heading main_heading=”UNIQUE ARCHITECTURE” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” main_heading_style=”font-weight:bold;” main_heading_margin=”margin-bottom:10px;” sub_heading_margin=”margin-top:10px;”]Superior business continuity is guaranteed by our cloud architecture. Our disaster management platform uses the active-active approach to ensure that all sites in your geographically distributed system share the transaction load and offer continuously available transactions, even if a site fails[/ultimate_heading]
We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s cloud contact center solution help you change the pattern of customer service.
