[ultimate_heading main_heading=”E-BOOKS” heading_tag=”h1″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” spacer=”line_with_icon” spacer_position=”middle” line_height=”1″ line_color=”#ffffff” icon=”Defaults-file-pdf-o” icon_size=”32″ icon_color=”#ffffff” main_heading_style=”font-weight:bold;” main_heading_font_size=”desktop:45px;” main_heading_line_height=”desktop:74px;” sub_heading_font_size=”desktop:18px;” sub_heading_line_height=”desktop:28px;” main_heading_margin=”margin-bottom:10px;” sub_heading_margin=”margin-top:10px;”]
by Bright Pattern
[/ultimate_heading]
Brought to you by industry thought leaders, our top cloud contact center resources provide insight on trending topics, including omnichannel, call center best practices, artificial intelligence, customer experience innovation, cloud migration, digital transformation, and more!
[interactive_banner_2 banner_title=”The Road to Resilience: The Bright Pattern Forecast for CX in 2022″ heading_tag=”h3″ banner_image=”id^10106679|url^https://www.brightpattern.com/wp-content/uploads/2022/01/road-to-resilience-2022.jpg|caption^null|alt^null|title^road-to-resilience-2022|description^null” banner_link=”url:https%3A%2F%2Finfo.brightpattern.com%2F2022-trends-ebook” banner_style=”style5″ banner_min_height_op=”custom” banner_title_bg=”#ff0000″ el_class=”ebook-customized” banner_color_title=”#ffffff” image_opacity=”1″ image_opacity_on_hover=”1″ banner_min=”250″ banner_title_style=”font-weight:bold;”]
[interactive_banner_2 banner_title=”Innovative Technology for ITSM and ESM” heading_tag=”h3″ banner_image=”id^10104756|url^https://www.brightpattern.com/wp-content/uploads/2021/08/2-KPIs-scaled-1.jpg|caption^null|alt^null|title^2-KPIs-scaled|description^null” banner_link=”url:https%3A%2F%2Finfo.brightpattern.com%2Fitsm-survey-trend-report” banner_style=”style5″ banner_min_height_op=”custom” banner_title_bg=”#ff0000″ banner_color_title=”#ffffff” image_opacity=”1″ image_opacity_on_hover=”1″ banner_min=”250″ banner_title_style=”font-weight:bold;”]
[interactive_banner_2 banner_title=”How to Turbocharge Your IT Service Management” heading_tag=”h3″ banner_image=”id^10102341|url^https://www.brightpattern.com/wp-content/uploads/2020/08/sdd1-scaled.jpg|caption^null|alt^null|title^sdd1|description^null” banner_link=”url:https%3A%2F%2Finfo.brightpattern.com%2Fturbocharge-itsm-ebook|||” banner_style=”style5″ banner_min_height_op=”custom” banner_title_bg=”#ff0000″ banner_color_title=”#ffffff” image_opacity=”1″ image_opacity_on_hover=”1″ banner_min=”250″ banner_title_style=”font-weight:bold;”]
[interactive_banner_2 banner_title=”Comprehensive Contact Center Guide for Deploying a Remote Workforce” heading_tag=”h3″ banner_image=”id^10102307|url^https://www.brightpattern.com/wp-content/uploads/2020/07/sdd-scaled.jpeg|caption^null|alt^null|title^sdd|description^null” banner_link=”url:https%3A%2F%2Finfo.brightpattern.com%2Fremote-workforce|||” banner_style=”style5″ banner_min_height_op=”custom” banner_title_bg=”#ff0000″ banner_color_title=”#ffffff” image_opacity=”1″ image_opacity_on_hover=”1″ banner_min=”250″ banner_title_style=”font-weight:bold;”]
[interactive_banner_2 banner_title=”AI For Remote Workforce E-Book” heading_tag=”h3″ banner_image=”id^10102077|url^https://www.brightpattern.com/wp-content/uploads/2020/06/1234-scaled.jpg|caption^null|alt^null|title^1234|description^null” banner_link=”url:https%3A%2F%2Finfo.brightpattern.com%2Fai-for-remote-workforce|||” banner_style=”style5″ banner_min_height_op=”custom” banner_title_bg=”#ff0000″ banner_color_title=”#ffffff” image_opacity=”1″ image_opacity_on_hover=”1″ banner_min=”250″ banner_title_style=”font-weight:bold;”]
[interactive_banner_2 banner_title=”10 Tips for Omnichannel Customer Journeys” heading_tag=”h3″ banner_image=”id^10095192|url^https://www.brightpattern.com/wp-content/uploads/2020/01/rsz_toptenkeysfinal.png|caption^null|alt^null|title^rsz_toptenkeysfinal|description^null” banner_link=”url:https%3A%2F%2Finfo.brightpattern.com%2F10-tips-for-omnichannel-customer-journeys||target:%20_blank|” banner_style=”style5″ banner_min_height_op=”custom” banner_title_bg=”#ff0000″ banner_color_title=”#ffffff” image_opacity=”1″ image_opacity_on_hover=”1″ banner_min=”250″ banner_title_style=”font-weight:bold;”]
[interactive_banner_2 banner_title=”Contact Center AI Benchmark Trend Report” heading_tag=”h3″ banner_image=”id^10101483|url^https://www.brightpattern.com/wp-content/uploads/2020/04/Contact-Center-AI-Trends.png|caption^null|alt^null|title^Contact-Center-AI-Trends|description^null” banner_link=”url:https%3A%2F%2Finfo.brightpattern.com%2Fai-survey||target:%20_blank|” banner_style=”style5″ banner_min_height_op=”custom” banner_title_bg=”#ff0000″ banner_color_title=”#ffffff” image_opacity=”1″ image_opacity_on_hover=”1″ banner_min=”250″ banner_title_style=”font-weight:bold;”]
[interactive_banner_2 banner_title=”Personalizing Customer Experience” heading_tag=”h3″ banner_image=”id^10080913|url^https://www.brightpattern.com/wp-content/uploads/2019/09/personalizing-customer-experience.jpg|caption^null|alt^personalizing customer experience|title^personalizing customer experience|description^null” banner_link=”url:https%3A%2F%2Fwww.brightpattern.com%2Fwp-content%2Fuploads%2F2019%2F09%2FPersonalization-Ebook.pdf||target:%20_blank|” banner_style=”style5″ banner_min_height_op=”custom” banner_title_bg=”#ff0000″ banner_color_title=”#ffffff” image_opacity=”1″ image_opacity_on_hover=”1″ banner_min=”250″ banner_title_style=”font-weight:bold;”]
[interactive_banner_2 banner_title=”The Omnichannel CX Benchmark Survey Trend Report” heading_tag=”h3″ banner_image=”id^10080136|url^https://www.brightpattern.com/wp-content/uploads/2019/09/Trend-Report.jpg|caption^null|alt^Trend-Report|title^Trend-Report|description^null” banner_link=”url:https%3A%2F%2Finfo.brightpattern.com%2Fomnichannel-trend-report||target:%20_blank|” banner_style=”style5″ banner_min_height_op=”custom” banner_title_bg=”#ff0000″ banner_color_title=”#ffffff” image_opacity=”1″ image_opacity_on_hover=”1″ banner_min=”250″ banner_title_style=”font-weight:bold;”]
[interactive_banner_2 banner_title=”Grow Your BPO with Cloud-Based Omnichannel Service” heading_tag=”h3″ banner_image=”id^87195|url^https://www.brightpattern.com/wp-content/uploads/2019/02/grow-your-BPO.jpg|caption^null|alt^grow your BPO|title^grow your BPO|description^null” banner_link=”url:https%3A%2F%2Finfo.brightpattern.com%2Fbpo-ebook||target:%20_blank|” banner_style=”style5″ banner_min_height_op=”custom” banner_title_bg=”#ff0000″ banner_color_title=”#ffffff” image_opacity=”1″ image_opacity_on_hover=”1″ banner_min=”250″ banner_title_style=”font-weight:bold;”]