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Contact Center Software for Telco

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Upsell With Ease and Increase ARPU While Reducing Churn

Bright Pattern’s cloud-based contact center solution enables your customer services teams to effortlessly communicate with customers across any digital channel, like voice, video, email, texting, web chat, chat bots, and more. Connect with customers and utilize full CRM integrations to provide the best possible customer experience while opening up opportunities to upsell.

Increase ARPU with great customer service and seamless upsell opportunities through any channel, and reduce churn rate by building strong customer relationships through comprehensive integrations with your CRM or record management system.

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Bright Pattern is the perfect partner as we get more creative and come up with new problem-solving products. The platform is well integrated into Zendesk and really well designed to supported our omnichannel needs.
- SEAN RIVERS | DIRECTOR OF OPERATIONS TECHNOLOGY | REPUBLIC WIRELESS
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Telco Benefits

AI-Powered

Powered by best-of-breed artificial intelligence, Bright Pattern’s solution enables sentiment and telecommunications analytics

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True Omnichannel

Connect with customers on any channel of communication. Support all emerging digital channels beyond phone calls, like video, text messaging, and social media.

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Cloud-Based

Bright Pattern’s platform is based on the cloud, providing flexibility, quick implementation, and value.

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Microsoft Teams Integration

Utilize Microsoft Teams integrations to see agent availability and allow seamless internal communication between your teams

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Intelligent Routing

Utilize AI-powered interactive voice response and omnichannel routing to optimize workflow at high call volumes for call center agents.

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Quality Management

Ensure consistent, personalized customer experiences with omnichannel quality management, powered by AI and analytics.

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Upsell Opportunities on Any Channel

Bright Pattern’s omnichannel communications platform allows your agents to connect with customers on any digital channel, like voice, video, email, chat bot, SMS, text messaging, and more. Give your customers and agents the ability to switch the conversation on to another channel, providing more flexibility to your customer and giving your agents more opportunities to upsell to customers.

agent empowerment

Seamless Internal Communication With Microsoft Teams

Connect your agents with one another and employees outside of the customer service department with Bright Pattern’s integration with Microsoft Teams. Bright Pattern’s Microsoft Teams integration enables your agents to communicate with one another without ever taking their eyes off of the customer interaction.

Bright Pattern’s Microsoft Teams integration allows you to see who is online on Teams as well, allowing you to select a readily available teammate or employee who can assist you with your customer interaction. Bright Pattern’s Teams integration also allows you to divide your team into groups, ensuring efficient communication.

call center customer service

Comprehensive CRM Integrations

Bright Pattern’s contact center software can be integrated with any major CRM provider, like Microsoft Dynamics, Zendesk, Salesforce, ServiceNow, and Oracle Service Cloud. It can also be integrated with your existing record management system. Reduce churn rate by providing great customer service and leading the customer through a seamless journey with your company.

Additional Bright Pattern Features

  • Built-in Quality Management
  • CRM Integration
  • True omnichannel
  • Cloud-Based
  • Automated Bot Conversations
  • AI-Powered Agent Assistance
  • Sentiment and Text Analysis
  • Drag-and-Drop Scenario Builder
  • Unified Agent Desktop
  • WFO and WFM Integration
  • Interactive Voice Response
  • Click-to-Call, Click-to-Chat Capabilities
  • Intelligent Routing
  • Automatic Call Distribution (ACD)
  • Call and Screen Recording
  • All Digital Channels Supported
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Best ROI and Time to
Implement

Bright Pattern beat all other CCaaSS vendors in the enterprise contact center market for the best ROI and the fastest time to implement by G2 Crowd and customer reviews! Bright Pattern’s low and fixed implementation price, minimal to no professional service fees, and quick onboarding allow our customers to realize ROI in half the time of other CCaaS providers.

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Highest ROI
Quickest to Deploy

Related Resources

Report
Frost & Sullivan Contact Center Buyers Guide
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Republic Wireless Customer Quote
Case Study
Republic Wireless Achieves High CSAT with a 100% Remote Workforce
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Hundreds of Five Star Reviews

The ease of implementation for chat has enabled us to quickly build and turn chat on for our customer facing sites in less than a day.
★★★★★ 5/5
Derek G.
It is an extremely robust, while easy to use software. It can handle massive telephony centers with ease while maintaining competitive telco charges.
★★★★★ 5/5
KC R.
Easy to Administer and Powerful to Use
★★★★★ 5/5
Howard Leary II
The power of predictive dialing technology and the flexibility offered by a first-rate company. With Bright Pattern, we have the ability to be agile and effective.
★★★★★ 5/5
Gerardo G.
I use Bright Pattern as an outbound telephone and SMS platform. They have been very helpful!
★★★★★ 5/5
William Ayer
I recently deployed this software for an outsourcing firm. They were able to deploy it in service of over a dozen customers. Bright Pattern was easy to deploy.
★★★★★ 5/5
Tripp K.
First, the Brightpattern team is extremely customer focused and always willing to support customizations, or modifications to the product to address feature requirements in a quickly changing market.
★★★★★ 5/5
Brian Feinberg

Frequently Asked Questions

Bright Pattern is a leading provider of cloud software. Our cloud contact center solution is true omnichannel, allowing you to seamlessly connect with customers over any channel. Utilize cloud services to implement a virtual contact center for your travel and hospitality business. Bright Pattern has the fastest ROI and the best ease-of-use in the industry.

Yes! Bright Pattern is fully compliant with all major laws and regulations, and is committed to protecting sensitive information. Bright Pattern is fully HIPAA compliant, TCPA compliant, GDPR compliant, SOC compliant, and PCI compliant. Read about our other compliances in our compliance page.

Bright Pattern is a worldwide leading provider of call center solutions and is designed for the telecommunications industry. Bright Pattern’s telecommunications call center software can ensure personalized, seamless customer service. Being omnichannel means Bright Pattern can help provide your company with more upsell opportunities, increasing ARPU for your business while reducing churn.

Bright Pattern’s contact center software is flexible, dynamic, and cloud-based. Bright Pattern’s contact center solution can be tailored to any industry and any situation. Request a demo and see how we can tailor Bright Pattern’s solution to your industry.

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