Genesys PureConnect EOL: The End of an Era
Genesys PureConnect, a cornerstone of contact center technology for many years, has reached the end of its lifecycle. While the exact date for the final sunset has not been officially announced, the writing is on the wall. As the company transitions to newer, more innovative solutions, PureConnect’s days are numbered.
Genesys PureConnect, a customer experience and contact center platform, has been gradually phased out as Genesys transitions to its newer cloud-based solutions, such as Genesys Cloud CX. The end-of-life (EOL) timeline for PureConnect involves a series of steps, including the cessation of feature updates, limited support, and eventual discontinuation of the product.
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