Microsoft Teams, formerly known as Skype for Business is a business collaboration platform. With more than 270 million daily users, its usage exploded during the COVID epidemic, bringing the new age of collaborative as well as hybrid work.
The platform is popular for its video conference as well as instant messaging, and document sharing tools, it also offers a robust telephone suite, allowing customers to call and make calls right within the application.
From small companies to multinational corporations, companies all over the world are recognizing that Microsoft Teams Phone is more than capable of replacing complicated business phone systems, removing complicated hardware, cutting down on overheads and, most importantly, providing their employees with an improved and more integrated communications experience. You might be thinking about moving to this platform, or recently heard about it.
Microsoft Teams Phone is a service provided by Microsoft that allows cloud video and voice calls from your tablet, computer mobile phone, desk phone. Teams Phone is a 100 100% cloud-based VoIP phone system integrated within the familiar Microsoft Teams platform. For businesses that use Microsoft 365, Teams will already be a standard tool to collaborate with colleagues through video, chat, and shared documents. With the introduction to Teams Phone users can now make and receive calls with the same software.
Microsoft will let you use their software for everything. This is now a reality, including making and receiving phone calls with Microsoft Teams Phone. It’s a powerful component of telecoms solutions and we’ll examine the best features and advantages.
Use auto attendants, call queues, and call escalation
Let’s start this list by introducing features that you’ve come accustomed to from top-quality Voice over Internet Protocol (VoIP) solutions:
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Auto Attendant |
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Call Queues |
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Call Escalation |
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The majority of the common (and uncommon) VoIP features can be included within the following Microsoft document.
Do away with desk phones — or use feature-rich ones
Why would you spend more on a collection of office phones if you could simply connect internet-connected devices like laptops, desktop computers and mobile phones, into Microsoft Teams Phone? If you’re only installing your telecommunications through Microsoft Teams, you won’t necessarily need a desk phone so you can save money right from the beginning.
If, however, for any reason, your team has to utilize desk phones or conference room audio equipment There are many options that have been certified to be compatible with Microsoft Teams. Desk phones and other devices certified by Teams come with a variety of new features, including:
Did you know? To connect your telephony device in Microsoft Teams Phone, just log in with the Microsoft Teams account on that device. It’s easy!
Microsoft is working with a variety of manufacturers of mobile phones to ensure that you provide your staff with the mobile they require to accomplish their work as well as allowing your managers to monitor them effortlessly.
Easily monitor and enhance call quality
When calls that are problematically received are identified, Teams’ call analytics lets help desk admins and agents examine those specific calls to determine problems with connection and quality. Administrators can also look at the dashboard for call quality for an overview of the network efficiency of your Microsoft Teams Phone system.
Teams also includes the feature known as Quality of Service (QoS) that prevents calls from breaking apart as well as videos from freezing. It works by prioritizing delivery of delay-sensitive network data like voice calls or video streaming for conferencing. This means that QoS allows data packets originating from delay-sensitive network traffic to move into the same line as other data streams that can be delayed like those generated by apps downloaded.
Easily port existing phone numbers or obtain and assign new numbers for users
If you already have phone numbers from another provider, just submit a letter of authorization (LOA) at Microsoft and they’ll take care of the transfer of your numbers.
If you require new numbers for people in Utah and Utah, then Microsoft Teams admin center Microsoft Teams admin center ought to be enough. In reality you can basically depend on the administrator center for the phone numbers of different countries and regions and to comply with their regulations and rules.
But, in the event that you are unable to get new numbers using the administrator center, or if you require certain area codes or to make use of vanity numbers, you can submit the LOA for Microsoft. They’ll handle your request right there.
Have someone receive a call for you when you’re busy
There are occasions when you’re unable to answer or answer a phone call in person and you don’t want to be unable to respond to others, particularly when they’re clients you value. Fortunately, Microsoft Teams Phone has the ability to delegate it allows for you to let the Teams member take and answer calls on behalf of you.
Microsoft Teams uses different telephone numbers based on the reason you intend to use the number.
Teams make use of the numbers of users that are assigned to employees within your company, as well as service numbers and are assigned to specific services like audio Conferencing Auto Attendants, and call queues. Service numbers offer greater capacity for concurrent calls over user numbers. Phone numbers for service are accessible but they differ by region and the type of phone number (whether it’s a toll-free or free number). If you require different types of numbers in addition to those numbers listed in the Teams administration center, you can send an inquiry for a number via TNS Service Desk. TNS Service Desk.
User numbers
The numbers assigned to users will be given to each user they are assigned to two types:
Service numbers
Service numbers are offered in a variety of different types of numbers and are available according to region and country.
Toll service numbers
Toll-free numbers can be charged a toll for the caller. there are two types:
Toll-free service numbers
The service numbers typically don’t have a cost for tolls for the user. Teams offer national toll-free numbers to more than 60 countries and regions.
You may think that all these capabilities and features come with high costs but Microsoft Teams Phone is a steal. Microsoft Teams Phone is one of the most affordable business telephone systems currently available. Plans for calling vary by region and depend on whether you purchase directly from Microsoft or through your current provider.
If the features aren’t enough to convince you to try Microsoft Teams Phone, let’s examine some advantages for business:
When you set Audio Conferencing in Microsoft Teams, dial-in phone numbers are assigned automatically to your company.
